Customer Service
Call Center Hours
Monday-Friday: 6:00 a.m. until 9:00 p.m.
Saturday: 8:00 a.m. until 6:00 p.m.
For Dial-a-Ride Reservations & Information about all Laketran Services
(440)942-1300
(440)354-6100
(440)428-2460
1-888-LAKETRAN (525-3872)
TDD 800-560-DEAF (3323)
To Cancel a Dial-a-Ride Reservation
(440)350-1099
Citizens with Disabilities
If you are an individual with a disability, you may be eligible for certain service benefits under the Americans with Disabilities Act. Under these guidelines, a disability is a functional assessment, not a medical diagnosis. However, a medical provider must verify part of the application. Please call (440)350-1000 to have one mailed to you.
For Customer Service comments or complaints, you may call, write or email
Phone: (440)350-1000
Email: laketran@laketran.com
Mail: Laketran, P.O. Box 158, Grand River, OH 44054
If possible, please have the details of your trip or call available (the name of the bus or phone operator, the bus route or number, and the date and time of the event).
Administrative Office Hours
Monday-Friday: 8:00 a.m. until 4:30 p.m.
To reach our Administrative Offices
Phone: (440)350-1000
Fax: (440)354-4202
Email: laketran@laketran.com
Mail: 555 Lakeshore Blvd., Painesville Township, OH 44077