Dial-a-Ride
What is Dial-a-Ride?
Dial-a-Ride is a door-to-door, assisted transportation shared-ride service. Service is limited to destinations within Lake County and service to medical facilities in Cleveland.
Laketran will pick you up at home (or another origin) and drop you off at work, medical appointments, or any other destination in Lake County.
Reservations are required. Please use this Dial-a-Ride Reservation Form to ensure you have the information you will need for your ride prepared before you call.
Service to medical facilities in Cuyahoga County is limited and available on a first-come, first-served basis.
Please see our Cleveland Medical Services page for specific information.
You may be eligible for a fare discount if you have a Golden Buckeye or Medicare Card. To apply for a Golden Buckeye Card, please contact your local public library.
Dial-a-Ride Hours of Operation
Monday-Friday: 6:00 a.m. until 9:00 p.m.
Saturdays: 9:00 a.m. until 6:00 p.m.
Call Center Hours
Monday-Friday: 6:00 a.m. until 9:00 p.m.
Saturday: 8:00 a.m. until 6:00 p.m.
For Dial-a-Ride Reservations & Information about all Laketran Services
(440)942-1300
(440)354-6100
(440)428-2460
1-888-LAKETRAN (525-3872)
TDD 800-560-DEAF (3323)
To Cancel a Dial-a-Ride Reservation
(440)350-1099
You must cancel your ride at least two hours in advance of the end of your pick-up time in order not to be considered a "No-Show". No-Shows waste not only the time of a driver going out when no longer needed, but takes the opportunity for a ride away from someone else.
How soon can I make a reservation?
Reservations can be made up to a week in advance; but no less than two business days in advance.
Rides for Mondays must be booked no later than the Thursday prior.
Rides for Tuesdays can be booked on Fridays and Saturdays.
Laketran is closed on Sundays.
Laketran's customer service representatives will work with you to find times as close as possible to your original request. However, there may be times when we are unable to schedule your trip as conveniently as you may wish. In some cases we may be unable to schedule your trip for that day or time.
Holiday Notice
When a holiday falls on a Monday, such as Memorial Day and Labor Day, both the Monday and Tuesday requests must be booked by Thursday night.
All Friday and Saturday ride requests will begin booking for Wednesday.