ADA Service

What is ADA Service?

If you have a disability that prevents you from using the in-county Local Routes 1-6, you may be eligible for our ADA service. ADA service is a door-to-door, shared ride transportation for people with disabilities who are unable to access the Local Routes due to their disability. ADA service is provided throughout Lake County where all Local Route buses operate. The ADA service area is 3/4 of a mile outside the Route 1-6 bus routes. ADA service also serves any area surrounded by Local Routes in Lake County, for example Lost Nation Road. This distance is the federally mandated standard of measurement for transit systems in determining paratransit eligibility.

ADA service will pick you up at home (or another origin) and drop you off at work, medical appointments, as along as the origin and destination are within the ADA service area.  For door-to-door service outside the ADA service area, you must request Dial-a-Ride service.

Advanced reservations are requested 2-10 business days in advance of your trip, but next day service is available for ADA trips. You can make reservations online using Request-a-Ride or by calling Laketran’s Customer Service Center at 440-354-6100, 440-942-1300, or toll-free 1-888-525-3872.  Please have the complete address of your destinations to schedule your rides.

For medical appointments, please have your doctor’s name, office address, room/building number, and phone number to provide when booking your ADA trip.

ADA Certification

To apply for Laketran’s ADA Dial-a-Ride service, download the Laketran ADA Application or request a printed application by contacting Laketran’s ADA Coordinator at 440-350-1067 or bmordush@laketran.com.  Citizens completing a Laketran ADA application may have to complete a medical and functional evaluation to determine eligibility. Laketran determines whether or not an individual is eligible for ADA paratransit service. For appeals regarding Laketran’s ADA Paratransit Eligibility Determinations, see our ADA appeals process.

Individuals applying for ADA Paratransit eligibility must have the application signed by a doctor or medical professional.

If you are a doctor or medical professional, you can download your section of the application here. You may complete this form on behalf of your patient and submit it directly to Laketran.

Benefits to ADA Certification

  • Eligible for next day paratransit service to destinations that also fall within the ¾ mile distance to the fixed route
  • A Personal Care Assistant may accompany the ADA Certified person at no cost on trips that fall within the 3/4 mile distance to the fixed route.
  • Eligibility may be year-round or conditional
  • When traveling to other cities, your ADA certification must be recognized and honored for up to 21 days of service in that community. The same ¾ mile from a local bus route origin and destination criteria apply across the country.

 

ADA Service Hours

Monday-Friday: 5 a.m. – 8 p.m.

  • First pick-up window is 5 a.m. – 5:30 a.m. Last pick-up window is 7 p.m. – 7 p.m.

Saturday: 8 a.m. – 7 p.m.

  • First pick-up window is 8 a.m. – 8:30am. Last pick-up window is 6 p.m. – 6 p.m.

To Cancel an ADA Reservation

To cancel a reservation, you must call Laketran at least 2 hours prior to the beginning of your pick-up window. Call the Cancellation Line at 440-350-1099 or toll free at 1-888-585-3872.  If you book your trip with Request-a-Ride, you can also cancel your trip through your online account.

ADA No-Show Policy

Laketran understands that because ADA service requires advanced reservations, riders may sometimes miss scheduled rides or forget to cancel reservations they no longer need. Laketran also understands that riders may sometimes miss scheduled trips or be unable to cancel trips in a timely way for reasons that are beyond their control. However, repeatedly missing scheduled trips or failing to cancel trips in a timely manner may lead to suspension of service. Download Laketran No-Show Policy for more information.

ADA Visitor policy

ADA eligibility benefits travel with you. If you are visiting Lake County and have received ADA certification from another transit or public agency, Laketran will honor your eligibility while you are staying in Lake County.  If Laketran has certified you as ADA eligible and you are traveling, Laketran will assist you in getting temporary eligibility where ever you are traveling within the United States.  Download the Laketran ADA Visitor policy for more information.

ADA Reasonable Modification of Policies and Practices

Laketran provides reasonable modification of our policy and practices upon request to ensure that our transportation services are accessible to persons with disabilities.  You may contact our Reasonable Modification Coordinator by calling 440-350-1000, or by mail and in person at 555 Lakeshore Boulevard, Painesville, Ohio 44077.  Download our Laketran Reasonable Modification Policies and Practice.

TTY for hearing impaired: 1 -888-525-3872

Holiday Notice

Laketran is closed on Sundays and federally observed holidays including: New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.

Helpful Resources

History of Laketran’s ADA service

Laketran has a remarkable reputation locally and nationally for providing service to citizens with disabilities above and beyond what is required by the Americans with Disabilities Act of 1990. In 1986, when Laketran merged with Special Transportation Services (STS), it did not establish limitations on which citizens would have access to the service. This was a visionary decision long before the ADA was enacted into law. Today, this open access remains but the ADA has allowed all public transportation services to become more accessible encouraging the use of local bus routes and  Park-n-Ride service.  All Laketran services are 100% ADA-accessible, but if you need additional assistance please let us know how we can help by calling our ADA Coordinator at 440-350-1067.

July 26, 2015: 25th Anniversary of the ADA

To celebrate the 25th Anniversary of the ADA, Laketran wanted to recognize the agencies in our community that go above and beyond in providing services for people with disabilities; and in addition, wanted to highlight some of success stories of those individuals whose lives have been affected by the ADA.

Laketran teamed up with The News-Herald to create a special section published on Sunday July 26, 2015 — the actual 25th anniversary of the date the legislation was signed. The 16 page spread, titled “Access to Opportunity,” was compiled of advertisements and articles from over 10 agencies in Lake and Geauga Counties.

Laketran’s Communications & Marketing team interviewed over 10 riders to be featured in the supplement. We included a diverse group of riders to show that anyone can benefit from our services and that Laketran goes above and beyond to help people with all types of disabilities. Our riders were thrilled to share their stories and be a part of this celebration.

Read their stories.