All mail or on-line orders will be shipped via U.S. Postal Service.
Please allow two business days following receipt of order for processing and appropriate handling time via U.S. Postal Service. Laketran is not responsible for delays in postal service delivery. Orders cannot be delivered through bus drivers or other Laketran personnel.
If a rush order is needed, all applicable fees charged by the U.S. Postal Service for shipping and handling will be applied to the order.
No partially-used fare media will be accepted for return, refund or exchange.
Returns must be accompanied by the original receipt showing proof of purchase. If purchased through payroll deduction, please submit paystub or a letter from employer stating date and amount deducted.
Refunds require 7-10 business days to process. Refunds will be mailed to original purchaser.
Refund requests should be mailed to:
PO Box 158 Grand River, OH 44045
Each customer is responsible for their tickets if they are lost, stolen or damaged. This is noted on the front of every ticket except the 31-Day Pass, due to graphics, and the Smart Card. The 31-Day Pass and the Smart Card will follow the same policy “Laketran is not responsible for lost, stolen or damaged passes and tickets” with the exception listed below.
The only exception would be when a Smart Card is purchased with Smart Card Protection. Protection will cover the balance at the time Laketran is notified.