All mail or on-line orders will be shipped via U.S. Postal Service. Please allow two business days following receipt of order for processing and appropriate handling time via U.S. Postal Service. Laketran is not responsible for delays in postal service delivery. Orders cannot be delivered through bus drivers or other Laketran personnel. If a rush order is needed, all applicable fees charged by the U.S. Postal Service for shipping and handling will be applied to the order.
EZfare App Exchanges
You can exchange your paper tickets or Smartcard for tickets on the EZfare app, simply download our Laketran EZfare Ticket Exchange Form and mail it to us with your tickets. We will upload the value of your tickets to your EZfare ticket wallet.
EZfare App Returns
Laketran’s fare payment app offers a new way to pay your fare with your smartphone. You can buy and store tickets in the app or keep a cash balance in your account to purchase tickets when you need them. Then you simply activate your ticket just prior to boarding. All tickets expire 30 minutes from activation. Once the ticket is activated, it cannot be undone. Laketran is not responsible for damages or loss due to your mobile device. No refunds or exchanges are permitted through the EZfare app. Tickets expire 180 days from purchase.
Returns on printed bus passes or Smart Cards
No partially-used bus passes are accepted for return, refund or exchange. All returns must be accompanied by the original receipt showing proof of purchase within one year. If purchased through payroll deduction, please submit paystub or a letter from employer stating date and amount deducted. Refunds require 7-10 business days to process. Refunds will be mailed to original purchaser.
Refund requests should be mailed to: Laketran, 555 Lakeshore Blvd., Painesville Twp., OH 44077
Each customer is responsible for their tickets if they are lost, stolen or damaged. This is noted on the front of every ticket except the 31-Day Pass, due to graphics, and the Smart Card. The 31-Day Pass and the Smart Card will follow the same policy “Laketran is not responsible for lost, stolen or damaged passes and tickets” with the exception listed below.
The only exception would be when a Smart Card is purchased with Smart Card Protection. Protection will cover the balance at the time Laketran is notified.