Dial-a-Ride Service
Dial-a-Ride is a door-to-door, assisted transportation shared-ride service. Transportation services are provided throughout Lake County and to limited medical facilities in Cleveland.
Laketran will pick you up at home (or another origin) and drop you off at work, medical appointments, or any destination in Lake County.
Dial-a-Ride trips are scheduled by advance reservations. Reservations are required 1-12 business days in advance of your trip. Trips are booked on a first-come first-served basis. Reservations are made on-line with Request-a-Ride or by calling Laketran’s Customer Service Center at 440-354-6100 or toll-free 1-888-525-3872. Please have the complete address of your destinations when calling to schedule your rides.
For medical appointments, please have your doctor’s name, name of medical facility, office address, room/building number, doctor’s phone number and appointment time to provide when booking your Dial-a-Ride trip. This information helps us locate you when you’re getting picked-up from larger medical facilities.
Once you have scheduled your reservation, Laketran will give you a 30 minute pickup window when you can expect the bus to arrive. You can also request an automated Confirmation Call the night prior to your trip and a Reminder Call when the bus is on its way to pick you up.
Dial-a-Ride Hours
Monday through Friday: 5 a.m. – 9 p.m.
- First daily pick-up window is 5 a.m. – 5:30 a.m. (Pick-up windows from 5:00 a.m. – 5:45 a.m. are limited to first come, first serve and fill up quickly. We suggest calling as soon as possible to book your trip.)
- Last daily pick-up window is 8:30 p.m. – 9:00 p.m.
Saturday: 8 a.m. – 7 p.m.
- First Saturday pick-up window is 8 a.m. – 8:30 a.m.
- Last Saturday pick-up window is 6 p.m. – 6:30 p.m.
Cuyahoga County Medical Services
Dial-a-Ride service to medical facilities in Cuyahoga County includes: Cleveland Clinic, Cleveland VA Medical Center, University Hospital, Cleveland Sight Center, CWRU Dental School
Laketran’s travels to University Circle area Monday-Friday with 3 daily arrival times and 5 daily departures:
- Arrival times to University Circle: 8:30 a.m., 11:30 a.m., 2:30 p.m.
- Departure times from University Circle: 11:30 a.m., 12:30 p.m., 2:30 p.m., 3:30 p.m., 4:30 p.m.
The 2nd Monday and 2nd Thursday of each month, Laketran will also take reservations to medical locations in other Cuyahoga County. These Dial-a-Ride trips book quickly due to limited availability. It is recommended you make reservations for these out-of-county trips as soon as possible.
Steps to Make Your Reservation
- Gather the information needed to make a reservation 1-12 business days in advance of your trip.
- Call Laketran at 440-354-6100 or toll free at 1-888-525-3872. Customer Service Representatives are available Monday – Friday from 6 a.m. to 8 p.m. Saturday from 8 a.m. to 7 p.m. or book your reservation online with Request-a-Ride. To get started with online reservations, call Customers Service for your Client ID and password.
- Write down your pick-up window times given by the Customer Service Representative.
- Ask your Customer Service Representative to repeat your reservation details back to you.
- Be ready to board the bus at the beginning of your pick-up window.
The night prior to your reservation you will receive a Confirmation Call confirming your reservation. At the end of the phone call you can either confirm or cancel your reservation. You will also receive a Reminder Call when the bus is on its way to pick you up. You should always be ready at the beginning of your pick-up window.
Eligibility & Fares
Dial-a-Ride may be used by any Lake County resident. Regular fare is $10/each way and the reduced fare is $2.50/each way. Laketran offers a reduced fare to seniors, people with disabilities, and veterans by completing a Reduced Fare application. Many community partners also offer fare discounted fares through our Discounted Fare Partnerships. Here’s how to pay your Dial-a-Ride fare.
To Cancel a Dial-a-Ride Reservation
To cancel a reservation, you must call Laketran at least 2 hours prior to the beginning of your pick-up window. Call the Cancellation Line at 440-350-1099 or toll free at 1-888-585-3872. If you book your trip online, you can also cancel your trip through your online account.
No-Show Policy
Plans change, but we need to know! Laketran understands that because Dial-a-Ride requires advanced reservations, customers may sometimes miss scheduled rides or forget to cancel reservations they no longer need. However, repeatedly missing scheduled trips or failing to cancel trips in a timely manner may lead to suspension of service. Download Laketran No Show Policy for more information.
Laketran’s No-Show policy allows for Laketran to suspend a customer’s ride privileges for no-shows. A passenger will receive a notice by mail before service is suspended.
Holiday Notice
Laketran is closed on Sundays and federally observed holidays including: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day. Holidays Laketran is closed are not considered business days. Please remember to schedule your Dial-a-Ride trips in advance of the holiday.
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