Public Records & Title VI Compliance

Public Record Request

Public records may be requested as attachments to an email, hard copies sent via U.S. Postal Service, or electronic disc sent via U.S. Postal Service.

There is no charge for records sent via email. For hard copies or electronic discs, reproduction costs and mailing costs apply.

Please refer to Laketran Public Record Policy for guidelines for making a request.

Requests should be sent to:


Attn: Vicki Messenger

P.O. Box 158, Grand River, OH 44045-0158

Call: 440-350-1002


Title VI Compliance

Title VI/Equal Employment Opportunity Complaint Process

Laketran is committed to offering safe, dependable, cost-effective, customer focused transportation to our community. As such, Laketran operates its programs and services without regard to race, color, national origin, age, gender or disability.

If you feel you have been discriminated against based on one of the above characteristics, you have the right to file a complaint. You can complete Laketran’s Title VI Complaint Form and submit it to our Administrative Office via mail or in-person at 555 Lakeshore Blvd., Painesville Twp., OH 44077.  For more information on Laketran’s Civil Rights Program contact Matt Maier at 440-350-1009, for hearing impaired, contact TTY 1-888-525-3872; e-mail; or visit the Administrative Office in-person.

You may also file a concern directly with the Department of Transportation by contacting: U. S. Dept. of Transportation, Federal Transit Administration, 1200 New Jersey Ave. SE, Washington, D.C. 20590, 1-866-377-8624, 202-366-4043, or TTY 1-800-877-8339.

Title VI Notification to the Public