Laketran’s Dial-a-Ride service is a pre-paid service, meaning your trip must be paid for when you schedule your reservation.  As of January 2020, we no longer accept cash, Smart Cards, and Value Cards as a form of payment when boarding your Dial-a-Ride bus. 

There are multiple ways you can pay for your trips when scheduling a reservation.

Pay when you book– When you call Customer Service to book your trip, you will be able to pay for your trip with a credit or debit card over the phone. Call today 440-354-6100.

Pay through your Request-a-Ride account– A payment feature is now available on Request-a-Ride, our online reservation website. If you do not have a Request-a-Ride account,  you can sign up by calling Customer Service at 440-354-6100.

Mail-in a check or money order– Customers are able to mail a check or money order to Laketran and have the funds applied to a Dial-a-Ride account once the check clears. 

Add funds to your account in person at Laketran– Customers may also come to Laketran in person and add funds to their Dial-a-Ride account. Our office is located at 555 Lakeshore Blvd., Painesville Township, Ohio 44077. Our business hours are Monday through Friday, 8:00 a.m. – 4:30 p.m. If you need to add funds to your account in person at Laketran, a Dial-a-Ride trip will be provided free of charge – regular Dial-a-Ride scheduling restrictions apply.