Updated: Friday, February 5, 2021 – Free transportation to COVID-19 vaccination sites
Laketran is providing free, accessible transportation to any Lake County resident in need of a ride to a COVID-19 vaccination appointment.
Lake County residents can use Laketran’s local route buses or door-to-door Dial-a-Ride service.
For Laketran’s door-to-door Dial-a-Ride service, customers must schedule a reservation by calling 440-354-6100. Laketran recommends making a reservation for Dial-a-Ride as soon as you have a confirmed vaccine appointment. Reservations for Dial-a-Ride can be made a minimum of one day in advance and up to 12 days prior to an appointment.
If a vaccination appointment is at a drive-thru site, Laketran customers will remain on the same bus for the entire trip. Laketran will transport residents through the entire vaccine process and return you home safely.
Residents who prefer to take Laketran’s Local Routes 1-9 can call Laketran Customer Service at 440-354-6100 and request four bus passes be mailed to them or added to their EZfare account.
Lake County residents who need transportation assistance to get a COVID-19 vaccine can call Laketran at 440-354-6100 to schedule a Dial-a-Ride or get route information.
Updated: Thursday, November 12, 2020 – Laketran commits to state and federal protocols
Laketran has joined transit systems promoting the Ride Easy Ohio campaign and American Public Transportation Association’s Safety & Health Commitments program.
Laketran is committed to five safety protocols
- Following public health guidelines from official sources
- Cleaning and disinfecting transit vehicles daily and requiring face coverings and other protections
- Practicing social distancing by monitoring passenger loads and capacities
- Keeping passengers informed and empowered to choose the safest ways to travel and pay their fare
- Putting health first by requiring riders and employees to avoid public transit if they have been exposed to COVID-19 or feel ill
These programs also center on shared commitments during the COVID-19 crisis – transit agencies doing their part and we encourage transit riders doing theirs. Public Transit agencies all around the country are working hard every day to provide riders with a safe and healthy transit experience, but we can’t do it alone, we also need help from you, our riders. For every safety precaution we take, we ask riders to share in the responsibility and take precautions such as: wear a mask, wash/sanitize yours hands regularly, social distance on board buses, and if you aren’t feeling well, stay home.
Per new CDC recommendations, Laketran will refuse to board anyone not wearing a mask and require all people onboard to wear masks for the duration of travel. Anyone who refuses to wear a mask is not permitted to board Laketran.
Mask use may be exempted for the following categories of people:
- a child under the age of 2 (masks should NOT be worn by children under the age of 2);
- a person with written instructions from a licensed medical provider to not wear a mask;
- a person with a disability, mental health condition, or sensory sensitivity that prevents that person from wearing a mask;
- a person who is hearing impaired, or communicating with someone who is hearing impaired, when the ability to see the mouth is essential for communication;
- a person for whom wearing a mask would create a risk to workplace health, safety, or job duty as determined by the relevant workplace safety guidelines or federal regulations; or
- a person operating or essential to operating a conveyance for whom wearing a mask would interfere with that person’s ability to safely operate the conveyance.
Driver barriers installed on Local Route buses – As an additional COVID-19 safety precaution, plexiglass barriers have been installed next to the driver’s seat on all of Laketran’s Local Route buses.
Currently, Laketran has suspended fare collection and mandated rear door boarding for all customers until September 30.
These barriers are in place to provide an additional layer of protection between our drivers and customers when fare collection and front door boarding resumes on October 1.
Laketran is adding a third bus to Route 1 so customers can properly social distance on board. Beginning Monday, August 17, Route 1 will operate every 40 minutes instead of 60 minutes on weekdays.
The extra bus on Route 1 will increase the seating capacity of the route while providing customers with 14 additional Route 1 departure times throughout the day.
Route 1 will continue to operate on two-hour headways on Saturday.
Check out our video on Riding Safely during COVID-19 for Dial-a-Ride customers.
Effective July 23 at 6:00 p.m, all customers riding Laketran services are required to wear a mask in accordance with the Ohio Department of Health’s statewide mask mandate.
Customers can request a mask be mailed to them for their next trip on Laketran by filling out our online form or by calling 440-354-6100.
We have also installed mask and hand sanitizer stations on board all of our Local Route and Park-n-Ride buses for our customers.
UPDATED: Wednesday, July 8, 2020 | 10:00 a.m.
Safe Seating on Local Routes – Ridership on Local Routes is increasing as more people go back to work. Please remember to social distance by sitting 6 feet from other riders and the bus driver while on-board. Laketran has labeled seats to use to encourage distancing on Local Route buses. Please adhere to signs.
Wear a mask – To help protect customers and employees, we strongly recommend all customers wear a face covering or mask while riding public transportation, in addition to social distancing.
All customers riding Park-n-Ride Routes 10-13, Local Route 2 (serving Euclid), and Dial-a-Ride service into Cuyahoga County must follow the ODH mask mandate for Cuyahoga County. Masks are required in Cuyahoga County while waiting for and riding public transportation.
Need a mask? Request one today! Customers can request a mask to be mailed to them for their next trip on Laketran by filling out a form online or calling 440-354-6100. Due to limited supply, we can only provide one mask per customer. Face coverings can also be made with items, such as scarves, bandanas, or t-shirts. The CDC has tutorials on how to create non-sew masks here.
UPDATED: Wednesday, April 29, 2020 | 9:00 a.m.
Regular Park-n-Ride service resumes Monday, May 4 – With general office settings reopening on May 4, all Laketran Park-n-Ride routes will resume their regular schedules.
Fare Suspension extended until May 31 – To continue practicing social distancing on board buses, Laketran is suspending fare collection on all trips until May 31, 2020.
Let’s Ride Safely Together. Need a mask? Let us know – To help protect customers and employees, we strongly recommend all customers and employees wear a face covering or mask while riding public transportation, in addition to social distancing. Customers can request a mask to be mailed to them for their next trip on Laketran by filling out a form online or calling 440-354-6100. Due to limited supply, we can only provide one mask per customer. Face coverings can also be made with items, such as scarves, bandanas, or t-shirts. The CDC has tutorials on how to create non-sew masks here.
Essential Trips Only – Laketran continues to request that residents limit travel on public transit to essential trips.
UPDATED: Friday, April 3, 2020 | 8:30 a.m.
Laketran launches Home-Delivered Grocery Program for seniors, starts virtual Travel Training
UPDATED: Tuesday, March 24, 2020 | 8:15 a.m.
Laketran continues to operate essential trips, modifies Park-n-Ride, suspends fares
In accordance with Ohio Governor Mike DeWine’s Stay at Home order, Laketran requests that residents limit travel on public transit to essential trips as defined by the Ohio Department of Health. Laketran is glad to do our part in getting our community through this crisis, but for your safety and the safety of our employees and we encourage you to stay home if possible. What are essential trips?
Out of an abundance of caution and for the safety of our employees and customers, starting Wednesday, March 25, 2020, Laketran is suspending fare collection for all services until Thursday, April 30, 2020.
Laketran encourages all customers to sit apart to practice social distancing while on board buses.
Local Routes and Dial-a-Ride will continue to operate regular schedules.
Due to the abundance of telecommuting, beginning Wednesday, March 25, 2020 Park-n-Ride Routes 10-12 will operate on a modified schedule.
Morning (AM) Departures
|5:50||6:25||5:50 (12X)||6:00 (12X)|
|6:45||6:50 (12X)||7:00 (12X)|
Evening (PM) Departures
Chester & East 21st
|4:00 (10X)||4:20 (12X)|
*The 5:50 p.m. Route 10 will serve all Park-n-Ride lots in Lake County, as needed.
UPDATED: Friday, March 20, 2020 | 2:30 p.m.
Laketran COVID-19 Building Visitor Policy
In order to provide a safe working environment for our employees, beginning Friday, March 20, 2020, we are asking that any public visits to the Laketran Headquarters (555 Lakeshore Blvd.) be by appointment only.
Appointments may be made directly with the department you are visiting or by calling Customer Service at 440-354-6100.
We ask that the public adhere to this new visitor policy until further notice. Updates will be posted here on our website.
This policy applies to our administrative offices and does not affect our bus operations.
We appreciate your cooperation during this time.
UPDATED: Friday, March 13, 2020 | 8:00 a.m.
The News Herald | Friday, March 13, 2020
With justified health concerns surrounding the novel coronavirus, Laketran officials this week reached out to the Lake County General Health District in efforts keep abreast of additional information provided by the Centers for Disease Control and Prevention regarding guidance and advice.
In a notice posted to the agency’s website, Laketran officials emphasized safety as its main priority, ensuring that the 2,500 daily customers and 229 employees remain protected from harm/illness.
“It is our standard protocol to wash and sanitize every bus daily and we will continue to do so,” the statement reads. “As an extra level of precaution, Laketran is spending more time wiping down high touchpoints on our buses with disinfectant each day. However, please remember, surfaces are only disinfected until someone touches or cough/sneezes on them….
“Antiseptic wipes have been ordered to equip our drivers to use as needed. Each year, we provide all employees access to free flu shots. While flu shots do not vaccinate against COVID-19, they do help our employees stay healthy, which keeps you healthy….”
Laketran also noted seats on 2017 and newer Dial-a-Ride buses are antibacterial and antimicrobial, which in general provides another line of defense against the spreading of germs.
Ben Capelle, CEO of Laketran, said the agency intends to remain open during the crisis.
“We are taking the threat of COVID-19 very seriously and are closely monitoring the situation in Northeast Ohio,” he added. “We will be taking directives from state and local officials, and may have to adjust how we provide service depending on their recommendations.
“We have already planned how we will prioritize service if we need to and we will continue to be there to take people to medical appointments.”
In addition to standard public transportation services, Laketran, as a member of Lake County’s Emergency Management Agency, also assists first responders in emergency management situations and moving people in a crisis.
UPDATED: Monday, March 9, 2020 | 12:45 p.m.
There is a lot of concern surrounding the Coronavirus Disease 2019 (COVID-19) and its potential impact. We have been in contact with the Lake County General Health District and are staying on top of information provided by the Centers for Disease Control and Prevention (CDC) for advice and guidance.
At Laketran, our first priority is to keep our 2,500 daily customers and 229 employees safe. It is our standard protocol to wash and sanitize every bus daily and we will continue to do so. As an extra level of precaution, Laketran is spending more time wiping down high touchpoints on our buses with disinfectant each day. However, please remember surfaces are only disinfected until someone touches or cough/sneezes on them.
Antiseptic wipes have been ordered to equip our drivers to use as needed. Each year, we provide all employees access to free flu shots. While flu shots do not vaccinate against coronavirus, they do help our employees stay healthy, which keeps you healthy.
While there are currently no reported cases of the coronavirus in Ohio, there are still proactive steps we can all take reduce the spread of germs onboard our buses and in the community. Laketran encourages you to follow the recommendations of the CDC:
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Follow CDC’s recommendations to wear a face covering or mask when in public.